Reviews

Rick has THE BEST customer service! He saved the day under the wire and made the impossible happen for me. My family has a mom & pop shop in Noe Valley, San Francisco we desperately needed to fix... read more our window storefront in less than 24 hours in time for a CBS interview. I called every one in the San Francisco Bay Area (San Francisco, San Jose, the peninsula, and Sacramento) and understandably no one could open up their schedule to do the work in such a tight time frame. Less than 24 hours is tall order! I reached Rick earlier that day and I remembered how nice he was. All hope was lost, it was past 5pm and I had no one, but I called Rick again since I remembered how nice he was earlier that day. I made a second plea and he did me the huge curtesy of calling his friend, Don Leet, owner of Leet Glass Restoration in San Diego. That friend flew up to SF at 8:45pm that evening and started the work the next day at 7:30am in time to restore the window before my deadline. I couldn't have accomplished this in less than 24 hours without Rick's kindness. Even though he lived far away, he still offered an ear, glass education, and a fantastic solution to my problem. I appreciate him. He's a blessing to my family business even though we are far away. He is a great human being! Bless you big time dude!

Rick is the original glass restoration pro. He paved the way for other glass restoration companies to emerge, and his experience shows in every project he touches. Over the years, he’s taught me many time-saving techniques and industry tricks that... read more only come with decades of hands-on expertise. We’ve referred customers back and forth for several years, and he’s the only person I trust enough to send my own clients to. His flawless glass scratch-removal work is truly the best I’ve ever seen. Unscratch the Surface is the company you want when you have high expectations for the final finish on your home’s glass panes. Their results speak for themselves.

Rick with Unscratch the Surface is a true craftsman. I have used numerous artisans and craftsman for my discerning clients, and Rick has been one of the best. With clients recently he repaired a 16 foot glass dining table with... read more scratches from many Sunday family dinner traditions seen. Instead of replacing at a very high cost, my client was ecstatic with the thought of repairing it like new for a fraction of the cost. Rick left the residence spotless, and clean as if no work had taken place, even though the dust created was expected. I would highly recommend his abilities and expert services to any future client.

We saved several thousand dollars by choosing to have Richard refurbish 2 large panes of glass as opposed to replacement. Richard was very competent and was able to explain to our customer the process and expected results.

It was a bit pricey, but the work is flawless. I would recommend Rick to anyone restoring a classic car

Rick has done several sets of glass for me. I restore classic cars & good original glass is hard to find. Most of it is scratched. Sometimes small & some pretty deep. Rick performs a work of art on them... read more & they come back looking brand new. Always gets them done when I need them. Communication is great & price is more than fair. Don’t hesitate to contact him for any glass polishing needs.